This fall, the XpediteMD team had the privilege of attending two major oncology conferences — ASTRO 2025 in San Francisco and the ACS Clinical Congress 2025 in Chicago. Across both events, one message rang loud and clear: every oncology practice is doing patient navigation — but very few are getting paid for it.
At our booths, we spoke with dozens of radiation and surgical oncology providers, administrators, and billing teams. Nearly everyone acknowledged that their staff spends time guiding patients through complex treatment journeys — scheduling, coordinating care, managing authorizations, and helping patients overcome barriers. Yet only a small fraction had ever billed for these navigation activities, and many were unaware of the 2024 navigation billing updates that made these services reimbursable under Medicare.
Several providers were genuinely surprised to learn how much revenue was being left on the table — revenue that could be reinvested to fund more navigation resources, improve time-to-treatment, enhance patient satisfaction, and reduce financial toxicity.
We also met practices that have already embraced the value of dedicated navigators. One provider proudly told us, “We built a concierge service for our patients.” That mindset — delivering personalized, proactive guidance through every step of care — perfectly captures how we at XpediteMD view patient navigation.
Our mission is simple:
Empower oncology practices — surgical, radiation, and medical — to turn patient navigation into a sustainable, billable, and outcomes-driven part of their care model.
We’re committed to continuing the conversation, educating providers about compliant billing practices, and helping them implement the tools and workflows that make navigation documentation and coding seamless.
If you missed us at ASTRO 2025 in San Francisco or ACS Clinical Congress 2025 in Chicago this year, follow us on LinkedIn to stay updated on upcoming webinars and educational sessions where we dive deeper into navigation billing, staffing models, and automation for oncology practices.
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